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    For Messages That Matter, Utility Messages Are The Better Way

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    Learn how these businesses achieved higher conversions, higher read rates, and better results by switching to utility messages on WhatsApp.

    FINANCIAL SERVICES

    Damcorp logo

    3X Higher Conversion Rate

    Damcorp helped PT Bussan Auto Finance and Damcorp increase their conversion rates by 300% through the use of WhatsApp, outperforming their SMS and email campaigns

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    HEALTH
    CARE

    Jatis Mobile logo

    85% E-receipt Delivery Rate

    Jatis Mobile helped a pharmaceutical company in Indonesia achieve 85% delivery rate for e-receipts.

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    FINANCIAL SERVICES

    Qiscus logo

    Financial Services Clients Favor Utility Messages

    97.4% of PT Pegadalan and Qiscus customers prefer utility messages to SMS.

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    FINANCIAL SERVICES

    Vonage logo

    10% Account Activation Growth

    Through their collaboration, Kredivo and Vonage saw a 10% uptick in account activations.

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    Use utility messages for time-sensitive messages on WhatsApp to drive action, and lift satisfaction.

      Use utility messages to send timely order status updates via WhatsApp

      Utility messages create a convenient path for customers to manage and update accounts

      Collect customer information when they reply to a message

      High delivery and open rates make utility messages an effective way to encourage action

      Create rich surveys to gather feedback from customers and build loyalty

      Include a link or flow in your utility messages to book, confirm, or reschedule appointments

    Want to learn more about utility conversations? Dive into these resources for best practices, case studies, and smart tips.

    The utility messaging playbook

    This playbook will show you how to incorporate utility messages into your WhatsApp business messaging strategy to deepen customer relationships.

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    About utility conversations

    Discover how utility conversations drive action throughout the customer journey and complement other types of conversations on WhatsApp.

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    Switch to a better channel
    for business messaging

    Turn vital updates and messages into actionable, engaging in-thread experiences that build customer satisfaction and get results.
    Your business messaging partner can get you started!

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