Conversation categories
Authentication conversations
Authentication conversations are business-initiated templates that provide one-time passcodes at key points of the user journey.
Maintain security, and protect customer accounts throughout the user journey with these cost-effective conversations. These messages offer high deliverability and low latency, ensuring seamless access to your apps and websites.
Facilitate conversions and sales
with convenient, streamlined authentication and the promise of transaction security
Reduce costs
with efficient and automated authentication workflows
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New account registration
Easily and securely onboard new customers with authentication message templates.
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Account integrity
Use authentication messages for account integrity checks such as when a customer logs in from a new device.
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Account recovery
Use one-time, time-limited passcodes to help lapsed users recover their accounts easily.
Success Stories
Authentication conversations on WhatsApp help reduce costs for businesses
Build better customer relationships
WhatsApp Business Platform empowers medium to large businesses to scale customer engagement, boost sales, and create a better customer experience with full-funnel interactions.