Business App

Unique Threads Sarees

WhatsApp Business app to ensure constant customer engagement and manage the huge volume of inquiries

Two women talking to one another in front of a storage rack that is full of fabric

When her mother-in-law passed away, Shanmuga Priya P. – “Priya” to her friends – had to leave her job to come home and take care of her family. Looking for a way to earn extra income, she bought a bag of sarees and began selling her stock on WhatsApp groups with family and friends in 2014.

Their Story

Priya’s sarees sold quickly, and she noticed that many of her buyers wanted to resell them. It seemed fitting. Her late mother-in-law used to buy sarees and sell them in nearby villages too. This became the catalyst for her business, Unique Threads Sarees, which today, designs, produces and sells over USD 400,000 worth of sarees and textiles to more than 2,500 resellers based locally and as far as the United States and Australia.

Describing her business' dramatic growth, Priya says, “We went from a bag of sarees to a business.” Unique Threads Sarees can be run from Priya's home because all their business transactions happen over WhatsApp. In 2018, Priya transitioned all of her business operations from her personal account to the WhatsApp Business app.

"I can inquire about — and confirm — orders via WhatsApp. It’s very useful and I can use it efficiently"

Shanmuga Priya

Owner, Unique Threads Sarees

Priya's customers love interacting with her on WhatsApp. K. Saraswathy Janane receives Priya's product updates everyday. “They post their products and I post the same to my customers. If my customers place an order, I’ll connect with Unique Threads Sarees through WhatsApp.”

N. Sakthi Dhevi, another customer, swears by the service. “I can inquire about — and confirm — orders via WhatsApp. It’s very useful and I can use it efficiently,” she says.

Their Success

With a reliable tool in the WhatsApp Business app, Priya's successful home business has created opportunities for others with an entrepreneurial spirit. Becoming an entrepreneur is now a very real — and lucrative — possibility for them.

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