Business AIs helping you handle WhatsApp chats at scale

At Meta, we’re democratizing the future of AI for all. With over 700M monthly active users, Meta AI has quickly become the AI of choice for many people to learn, create, and problem-solve. Now, we are bringing the power of AI to businesses, making it easier for brands to engage and deepen relationships with customers.

Business AIs can help handle your WhatsApp chats so you can save time and deliver a great customer experience 24/7. It’s our goal to provide open, transparent, easy-to-use AI to businesses large and small.

• An extension of your team: Business AIs sound and respond like you, because they’re trained on your existing Meta presence. And because AI can answer questions based on your content and product catalog, your team is freed up to work on higher-value work and conversations.
• You’re in control: You decide which topics, chats and contacts you want to delegate to your business AI and which ones you want to hand off to your team. Additionally, you can add return policies, promotion codes, links you’d like your AI to share, and also identify topics you’d like your AI to avoid.
• Everywhere you interact across Meta: From WhatsApp chats to Instagram and Facebook ads, your business AI is ready to provide product recommendations, answer FAQs and help grow your business.

Business AIs are redefining the future of how people and brands engage, with an emphasis on safe and responsible AI. Respond instantly to customers, free your team from repetitive tasks and let your business AI manage your messages to help you convert more leads faster.