People in the aisle of the supermarket

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Smiles in the aisles

  • 45% of Carrefour WhatsApp users engage with the digital catalog, compared to 10% of customers who open the catalog through email.
  • Customers engage with the digital catalog an average of 3 minutes, improving upon the print catalog that lacked customer insight.
  • 75% of customers using the Carrefour app also use WhatsApp, so many customers already understand the technology.

*Results are unique and are provided by the featured business. Success story results will vary, as they depend on a variety of factors.