Conversation categories

Authentication conversations

Use authentication messages to send one-time passcodes at key points of the customer journey.

A WhatsApp Business verification code in a conversation

Authenticate your customers quickly, confidently, and safely with authentication messages on WhatsApp.

Drive conversion

with native features like one-tap and auto-fill buttons to make authentication easy for customers. Integrate zero-tap for the most seamless authentication experience.

Authenticate customers securely

with messages that travel encrypted, customizable validity periods, and other security features to help ensure your message reaches the intended customer.

____

New account creation

Easily and securely onboard new customers with authentication messages.

An example of new account registration in WhatsApp Business
An example of account recovery in WhatsApp Business

____

Account recovery

Enable other conversion events by ensuring customers safely re-access their accounts.

____

New orders & transactions

Confidently confirm purchases by authenticating customers during checkout.

An example of new orders and transactions in WhatsApp Business
An example of existing orders and transactions in WhatsApp Business

____

Existing orders & transactions

Protect existing revenue by requiring verification during an order delivery.

Success Stories

Authentication conversations on WhatsApp help reduce costs for businesses.

Akulaku

Providing faster, more reliable services and information with WhatsApp and list messaging

See case study
A woman securely grips a phone in one hand and a credit card in the other, ready for an online purchase.

Build better customer relationships

WhatsApp Business Platform empowers medium to large businesses to scale customer engagement, boost sales, and create a better customer experience with full-funnel interactions.

Get started