Conversation categories
Authentication conversations
Use authentication messages to send one-time passcodes at key points of the customer journey.
Authenticate your customers quickly, confidently, and safely with authentication messages on WhatsApp.
Drive conversion
with native features like one-tap and auto-fill buttons to make authentication easy for customers. Integrate zero-tap for the most seamless authentication experience.
Authenticate customers securely
with messages that travel encrypted, customizable validity periods, and other security features to help ensure your message reaches the intended customer.
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New account creation
Easily and securely onboard new customers with authentication messages.
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Account recovery
Enable other conversion events by ensuring customers safely re-access their accounts.
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New orders & transactions
Confidently confirm purchases by authenticating customers during checkout.
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Existing orders & transactions
Protect existing revenue by requiring verification during an order delivery.
Success Stories
Authentication conversations on WhatsApp help reduce costs for businesses.
Domino’s Pizza Indonesia
Growing sales and engagement with WhatsApp campaigns and messages.
Build better customer relationships
WhatsApp Business Platform empowers medium to large businesses to scale customer engagement, boost sales, and create a better customer experience with full-funnel interactions.