WhatsApp Flows

Boost performance by creating more seamless and customized experiences for customers

From capturing leads during peak shopping seasons to creating personalized offers, WhatsApp Flows gets results by making customer experiences more streamlined and convenient.

WhatsApp Flows makes it easy for your customers to get things done within WhatsApp. Pairing Flows with your marketing campaigns can improve customer satisfaction by providing richer experiences, which can boost conversions and improve results.

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Capture new leads and drive growth

Use WhatsApp Flows to acquire new customers and engage with existing customers, especially during busy shopping seasons
Create easy signups for newsletters, events, sales promotions and more
Learn more in this Detailed Guide

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Delight your customers with personalized offers and rewards

Target your leads with personalized offers and rewards
Learn more in this Detailed Guide

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Get leads for pre-approved loans

Use WhatsApp Flows to make the loan approval process faster and easier
Empower borrowers to secure funds with just a few clicks
Learn how in this Detailed Guide

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Offer tailored insurance quotes

Capture customer preferences for the insurance policies fast and simple
Offer customized insurance quotes for any scenario
Learn how in this Detailed Guide

Success Stories

Check out the results these businesses are getting with Flows

Read how health and pharmaceutical retailer Farmacias del Ahorro used

WhatsApp Flows to streamline the process for requesting a medical consult and reported a 2.6X increase in appointments

See success story

Front store of the pharmacy

See how Brazilian lender Consórcio Magalu used WhatsApp Flows to redesign their scheduling experience, resulting in 2.9X more conversions

See success story

Demonstration of a customer journey using WhatsApp Flows

Learn how Indian healthcare platform, Apollo 24/7, used WhatsApp Flows to drive a 49% lift in diagnostic test bookings and a 72% increase in average revenue per order

See success story

Demonstration of a diagnostic test booking with Apollo 24/7 using WhatsApp Flows

See how Lenovo achieved 8.2x more appointment bookings with WhatsApp Flows

See success story

Conversation with a Lenovo Indonesia Tech Support and a customer using WhatsApp Flows

Three ways to get started

Use Simple Templates

Create your first Flow now using message templates.

Call a Partner

Reach out to your Business Messaging Partner - or find one below.

Developer Tools

Code more advanced UIs using Flow Builder or the API.

Try Flow Builder

Why Try WhatsApp Flows?

Try WhatsApp Flows now

Create a customized WhatsApp experience customers will love