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Customers
The Personalization Revolution in Customer Care
Personalization is a critical component in creating conversational customer service that can lead to increased customer satisfaction.
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Blog Archives
Customer
5 Ways To Build Brand Loyalty Through Conversational Messaging
Learn how to build brand loyalty, retain customers, and take your customer engagement to the next level with conversational messaging.
Customer
The Personalization Revolution in Customer Care
Personalization is a critical component in creating conversational customer service that can lead to increased customer satisfaction.
Customer
How Messaging Helps Provide Proactive Customer Service
Learn about proactive customer service and how messaging apps can be used to help anticipate customer needs and meet them proactively.
Customer
Top Customer Service Challenges of 2023 + How To Solve Them
Learn about high-level customer service challenges support leaders expect to face in 2023 and strategies they can implement to overcome them.
Customer
Why Marketers Need to Embrace Automation
What’s at stake for marketers who haven’t embraced automation? Learn how to transform your marketing funnel with the help of chatbots.
Customer
Five Ways To Prep Your Customer Service Team For The Holidays
The holidays often hit your customer service team the hardest. Here's our tips on how you can prepare, including ways messaging can help!
Customer
5 E-Commerce Challenges of 2023 + How to Solve Them
Find out what challenges e-commerce businesses may face in 2023 and strategies and tools they can use to help overcome them.
Customer
Tackling the Top 5 Marketing Challenges of 2023
Learn how to turn the top five marketing challenges of 2023 into opportunities for your business.
Customer
Bank Mandiri: Building Trust that Boosts Conversions
Learn how Bank Mandiri used WhatsApp to re-engage customers and drive increased conversions.
Customer
How Messaging Can Help Power Global Marketing Strategies
Messaging apps can be a powerful tool for companies looking to expand their marketing efforts internationally and reach foreign markets.
Customer
Women’s Best: Improving Customer Experience with WhatsApp
Women’s Best turned to the WhatsApp Business Platform to centralize customer communication and transform its customer experience.
Customer
Learn How to Effectively Re-Engage, Nurture and Qualify Leads
Lead conversion has continued to become more challenging as the consumer habits, technology and the market landscape evolve. Learn how to re-activate, nurture and convert leads.
Customer
Messaging Helps Solve Common Pain Points for Marketers
Did you know messaging helps address marketers’ most common pain points? Learn how personalized and automated messaging can attract and nurture leads.
Customer
The Reliability and Value of Modern Chatbots to Enterprises
Modern chatbots have become integral to enterprise businesses, allowing customers to interact anytime, anywhere, and get the answers they need.
Customer
Mercedes-Benz Turkey Success Story
Learn how Mercedes-Benz Turkey found success by integrating WhatsApp Business Platform into their marketing efforts to drive leads and conversions.
Inside WhatsApp Business
How to Maximize Your Digital Ad Spend with Messaging
Learn how to make the most of your digital ad spend by integrating messaging into your ad flow and creating conversations across the customer journey.
Customer
The Key to Unlocking Customer Loyalty Is Business Messaging
The art of cultivating loyal customers requires more than NPS. See how you can unlock customer care success with business messaging.
Customer
Why Messaging Is Key to Transforming Your Customer Experience
Messaging enables you to reduce call volume and agent turnover while creating greater efficiency and increasing your average order values.
Inside WhatsApp Business
Getting Value from WhatsApp Messaging: Marketing Edition
WhatsApp messaging helps marketing leaders to better engage with their audiences. Get the most value from WhatsApp messaging to help drive marketing outcomes.
News
Salesforce customers welcome to WhatsApp
This integration will help businesses build experiences to chat with customers on WhatsApp, while managing communication directly from the Salesforce platform.
Customer
Messaging: A Gift to E-commerce Businesses this Holiday Season
Learn how messaging can be an effective way to help increase sales during the holiday season while helping your ecommerce business build relationships during a time of nostalgia.
Customer
How Messaging Can Solve Common E-Commerce Challenges | WhatsApp Business
E-commerce businesses need a strong messaging strategy that supports full funnel customer journeys and that differentiate them from competitors.
Customer
The Future of Support – Beyond Call Centers and Native Apps
Transform support experiences by integrating messaging while also helping mitigate rising costs, labor shortages, and low satisfaction.
Developers
Sending WhatsApp Media Messages From An App
The WhatsApp Business Platform can provide opportunities to engage your customers using rich media messaging. Learn how you can build with the WhatsApp Business API.
Developers
How to manage message templates on the WhatsApp Business Platform
WhatsApp message templates are a powerful way to send valuable information to customers. Learn how to use message templates to create better conversations.
News
The Rise of Enterprise Business Messaging
Business messaging is on the rise. Learn how to accelerate customer care and sales outcomes by harnessing the power of messaging to communicate directly with customers.
Customer
Making It Easier for Businesses To Get Started on WhatsApp
WhatsApp Business Platform is available for any business of any size across the world by offering free, secure cloud hosting services provided by Meta.
Developers
Implementing Webhooks From The WhatsApp Business Platform
Examine ways to set up webhooks to connect with the WhatsApp Business platform to set up an application that receives messages and stores them in a database.
Customer
How to get started with the WhatsApp Business Platform
Connect with your customers at scale and drive engagement with a cloud-based messaging solution flexible enough to keep up with the speed of business.