Conversation categories
Service conversations
Unlike other message types, service conversations are user-initiated and allow you to efficiently respond to common customer service queries throughout the customer journey.
Conversation categories
Unlike other message types, service conversations are user-initiated and allow you to efficiently respond to common customer service queries throughout the customer journey.
by guiding users to easily find relevant products
by providing consistent and helpful suggestions and information
by delivering the kind of after-purchase support customers tell their friends about
Use service conversations to automatically respond to questions, promote products, and keep customers on the path to purchase. Your service messages can:
Provide a seamless customer experience with outstanding support before, during, and after purchase.
Provide prompt support to help your customers:
Easy, efficient patient access to lab information and services through WhatsApp Business Platform
See success storyTo offer faster, more efficient customer support services that increase customer satisfaction and loyalty
See success storyWhatsApp Business Platform empowers medium to large businesses to scale customer engagement, boost sales, and create a better customer experience with full-funnel interactions.