Success Stories
See how businesses like yours are transforming customer engagement, driving conversions and improving ROI with the help of WhatsApp Business products.
See how businesses like yours are transforming customer engagement, driving conversions and improving ROI with the help of WhatsApp Business products.
"The WhatsApp Business app is a powerful platform to build trust and confidence amongst our customers. The convenient channel plays an indispensable role in our customer care functions along with setting a high conversion rate across business-to-business domains."
Vijay Katta, Founder
“By integrating automated workflows, WhatsApp has become the number one channel that supports Bank Mandiri’s objectives in ways that meet our customers’ needs, deflect inquiries from live agents, and increase revenue by facilitating more new credit card applications and changes to existing customers’ accounts.”
Sunarto Xie, Senior Vice President
“Now, we fully resolve about 70 percent of customer inquiries through WhatsApp, without needing to escalate further or open a ticket. In less than two years, we’ve seen a 36 percent cost savings in operating the call center. With those resources freed up, we’ve deepened our focus on the quality of customer experiences.”
Fazlıcan Bozmaoğlu, Business Development Manager
Bank Mandiri created a digital communications channel with WhatsApp Business Platform to re-engage existing customers with automated push notifications to upgrade their purchase transactions to installment plans and personalize their credit card payments according to their needs.
When Modanisa developed two chatbots through WhatsApp Business Platform, one oriented around customer service and the other focused on e-commerce, the company resolved most customer questions in one transaction, cut costs of operating its call centers, and increased sales orders in less than two years.
A snack manufacturer uses the WhatsApp Business app to provide a personal shopping experience, turning customer questions into repeat business—including a 5X growth in sales.
Discover our library full of stories showing how WhatsApp Business products are helping companies build better relationships and accelerate growth.