Success Stories
See how businesses like yours are transforming customer engagement, driving conversions and improving ROI with the help of WhatsApp Business products.
WhatsApp Business gives organizations of any size, across the globe, the power to turn customer connections into conversations that impact their bottom line.
Omay Foods
"The WhatsApp Business app is a powerful platform to build trust and confidence amongst our customers. The convenient channel plays an indispensable role in our customer care functions along with setting a high conversion rate across business-to-business domains."
Vijay Katta, Founder
Bank Mandiri
“By integrating automated workflows, WhatsApp has become the number one channel that supports Bank Mandiri’s objectives in ways that meet our customers’ needs, deflect inquiries from live agents, and increase revenue by facilitating more new credit card applications and changes to existing customers’ accounts.”
Sunarto Xie, Senior Vice President
Modanisa
“Now, we fully resolve about 70 percent of customer inquiries through WhatsApp, without needing to escalate further or open a ticket. In less than two years, we’ve seen a 36 percent cost savings in operating the call center. With those resources freed up, we’ve deepened our focus on the quality of customer experiences.”
Fazlıcan Bozmaoğlu, Business Development Manager
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Bank Mandiri
Bank Mandiri created a digital communications channel with WhatsApp Business Platform to re-engage existing customers with automated push notifications to upgrade their purchase transactions to installment plans and personalize their credit card payments according to their needs.
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Modanisa
When Modanisa developed two chatbots through WhatsApp Business Platform, one oriented around customer service and the other focused on e-commerce, the company resolved most customer questions in one transaction, cut costs of operating its call centers, and increased sales orders in less than two years.
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Omay Foods
A snack manufacturer uses the WhatsApp Business app to provide a personal shopping experience, turning customer questions into repeat business—including a 5X growth in sales.
MarketGlobalAfricaArgentinaAustraliaBrazilChinaCosta RicaDubaiEcuadorFranceGermanyGhanaGuatemalaHong KongIndiaIndonesiaIsraelItalyMalaysiaMexicoMiddle EastPakistanPeruPhilippinesSaudi ArabiaSoutheast AsiaSingaporeSouth AfricaSpainTaiwanThailandTurkeyUnited StatesUruguay
IndustryApps and Subscription ServicesAutomotiveCPG (Consumer Packaged Goods)E-Commerce & RetailEducationEntertainmentFinancial ServicesGovernment and Public SectorHealthcareNonprofitsPharmaceuticalsProfessional ServicesReal EstateRecruitmentRestaurantsTechnologyTelecommunicationsTransportation and LogisiticsTravel and HospitalityUtilities
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